Returns and Refunds are handled on a “case-by-case” basis, meaning email us what your particular issue or problem is with our newly purchased product. Our refund and returns policy lasts 30 days from the time of purchase, meaning you have 30 days from the time of purchase to contact us if there is an issue. If 30 days have passed since your purchase, we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it so that it can be resold. It must also be in the original packaging. We cannot resale used items. Once we have approved returning the item for a refund, you are responsible for shipping the item to us at your expense. We recommend shipping via a trackable shipping service.
The amount refunded will be the original purchase price minus 15% to cover all the payment processing fees AND minus the shipping cost originally charged to ship the item to you originally. The refunded amount will be submitted to the original method of payment.
If we determine our product is defective, we will exchange it or refund it fully (our choice) as we want to help our customers and make things right. However, we cannot be responsible for when our product does not “fit” because the customers rifle is out of specifications. Our products are dependent upon the host rifle being made correctly.
Contact us via email at info@akmastermount.com for questions related to refunds and returns.